Shipping Policy

Last updated: 14 July 2026

1. Dispatch

Orders are dispatched within 1–2 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email with tracking information once your order ships.

2. Delivery times and cost

  • Standard tracked shipping: FREE on all orders.
  • Typical delivery is 2–5 business days from dispatch. Delivery times are estimates and are not guaranteed; occasional carrier delays can occur, particularly during peak periods.

We will deliver your goods without undue delay and in any event within 30 days of your order unless a different time is agreed with you. If we cannot meet this, you may cancel your order for a full refund.

3. Delivery areas

We currently ship to addresses in the United Kingdom. If you are located elsewhere, contact us at royastrapsus@gmail.com before ordering and we will confirm whether we can deliver to you.

4. What's in the box

Your order contains the Autonix torch only. Propane canisters are not included and are not shipped by us; the product connects to standard threaded propane canisters available from hardware shops and supermarkets.

5. Age requirement

Autonix products are sold to adults aged 18 or over only. By placing an order you confirm that you are at least 18 years of age. We reserve the right to cancel and refund any order where we reasonably believe the buyer is under 18.

6. Risk and ownership

The goods are your responsibility from the moment they are delivered to the address you gave us. Ownership of the goods passes to you once we have received payment in full.

7. Missing or delayed parcels

If your tracking has not updated for 5 business days, or your parcel has not arrived within 10 business days of dispatch, email us at royastrapsus@gmail.com and we will investigate with the carrier and arrange a replacement or refund where the parcel is confirmed lost.

8. Incorrect addresses

Please check your delivery address carefully at checkout. If you notice an error, contact us as soon as possible; we can usually amend an address before dispatch, but not after the parcel has left our warehouse.